Job Summary

At REPLI, the Customer Success Representative is responsible for developing client relationships that promote retention, growth, and loyalty. This includes and is not limited to all customer success activities and outcomes in the company as it relates to client retention, churn, growth, resigns, and up-sells. All in all, the main goal of the customer success representative is to grow client lifetime value. 

Job Responsibilities: 

• Establish clear retention goals and process milestones for the client and employees to work toward
• Client onboarding, support, adoption, advocacy, retention, renewals, and up-sells
• Work closely with Sales, Support, Accounting, Paid Media, Organic Media, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Work with customers to ensure they are finding value in our services
• Become an expert in REPLI services and educate customers on the use and benefits of our products and services

Preferred Qualifications: 

• Bachelor’s degree and 2+ years of hands-on Digital Marketing experience in an agency environment
• Must have knowledge of or experience in managing digital marketing campaigns related to SEM, SEO & Social Media
• Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills
• Entrepreneurial spirit with a passion for knowledge and personal growth
• Ability to work effectively in a fast-paced, high energy, team-oriented environment
• Deep customer empathy
• Ability to have difficult conversations with customers
• Self-directed and proven ability to work independently
• Experience in SaaS industry a plus, not required
• Experience in Property Management industry a plus, not required
• Knowledge of Hubspot preferred
  

Salary & Benefits:

• Salary: $45,000 – 55,000
• Health, Dental & Medical Insurance
• PTO & Paid Holidays
• Gym Membership
• Stock Options
• MacBook Pro Provided!
• Fun Team Outings
• Pet-Friendly Office
• Flexible Working Hours – Fully Remote Available 

KPI’s & Goals

A successful Customer Success Representative at REPLI will be one that has an intense focus on providing excellent customer service, focuses on retaining customers year over year & growing renewals.

Additional Compensation & Commissions

Additional compensation & commissions are available for this position. These options will be discussed with candidates during our initial round of interviews. 

Annual Bonus: Up to 10% of Annual Salary

About REPLI: 

REPLI is a full-service property tech company that develops custom software solutions for multifamily organizations while also offering on-demand marketing services handled by our in-house agency team. Essentially a one-stop-shop for multifamily apartment marketing.
We’ve created an award-winning culture that you’d be proud to join. We’ve won Best and Brightest Places to Work in Atlanta, Best and Brightest Places in the Nation, 2021 Best Places to Work Multifamily, and 2020 NAA Best Places to Work. 

Ready to Join our Team?

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